FAQ

Venusent is a U.S.-based hair topper brand, with our main office located in Montana and production facilities across Asia. While we currently do not have a physical storefront, we’re always exploring ways to better connect with our community. Should this change in the future, we’ll be sure to share updates right away. 📩 Questions? Feel free to reach out to us anytime at support@venusentstore.com — we're here to help!

If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guidelines below for details. We gladly accept returns of eligible products within 7 days from the delivery date. To be eligible, you must initiate the return within 7 days and provide a valid tracking number within 14 days. The item must arrive back at our warehouse no later than the 21st day after delivery. Items must be in their original condition and packaging. Check more details of our return policy.

Yes, you can let your hairdresser dye the human hair products darker. However, we do not recommend bleaching or lightening human hair products, as this would severely damage the hair. White, Platinum Blonde, and light grey hair are the best colors to use if you want to dye to a darker color. If you want to risk taking the chance of lightening with bleach, then we would suggest to test strand in an inconspicuous spot first. Synthetic hair products cannot be dyed with regular hair dye. We strongly do not recommend you dye a synthetic hair product since it may cause irreparable damage.

HUMAN HAIR Before you wash, make sure you carefully detangle the hair using a wide tooth comb. Rinse from hair root to the tips in lukewarm water. Or immerse the piece in lukewarm water Wash the piece with mild shampoo Smooth the shampoo from root to the hair tips section by section. DO NOT twist or rub. Gently rinse the piece from root to tips in lukewarm water. Squeeze excess water. DO NOT wring the hair. Apply leave-in conditioner from the mid-shaft to the ends(avoid the roots or knots) and leave in for a few minutes. Cleanse the piece in lukewarm water and comb the hair with your fingers to keep the hair in the same direction Gently squeeze excess water. DO NOT rub or wring. Lightly blot hair with a towel DO NOT twist or wring Secure your hair topper on a Wig Head and part the hair as you want. Then blow dry the hair. SYNTHETIC FIBER Before you wash, make sure you carefully detangle the hair using a wide tooth comb. Immerse your wig in lukewarm water(86℉-95℉) with wig shampoo and allow it to soak for a few minutes. Then rinse gently from roots to ends. Do not rub or twist as this can lead to tangling. Apply leave-in conditioner from the mid-shaft to the ends (avoid the roots or knots) and leave in for a few minutes. Let lukewarm water flow in the same direction of the hair to avoid tangling and rinse thoroughly. Gently blot excess water with your hand or a towel. Do not twist or brush. Gently shake the wig to regain its style and air dry on a folding wig stand. WARNING: Never try to comb hair when wet Never place a wet wig on a Styrofoam head or a blockhead which can stretch the wig cap Avoid exposure to high heat or fire.

You can cancel the order as long as your order status is not set to “shipped”. Orders cannot be canceled once they have been shipped.

A topper is like one big hair extension that sits only at the top/crown of your head. It is great for those with moderate hair loss or to add volume to your existing hair. Because it is not a closed wig, your bio hair is able to move freely and can be seen underneath the topper or blended seamlessly at the hairline. It is attached by clips, combs or glue/tape via a poly strip.

Silk Base is made with a layer of lace and pure silk fabric at the top of the cap. The hair knots are hand sewn under the silk, so the knots are hidden between the layers.

Mono Base is made of an ultra-fine mesh material in which the single strands are hand-tied to give the illusion that the hair is growing from the scalp. The single base material is woven more tightly than lace. With this base type, hairpieces can have a higher density of hair than regular lace base hairpieces.

The lace base is made of lace material with individual hair tied to the base, which is a good choice if you want to make sure the front hairline mimics your own. The lace base is usually lightweight and breathable. It is designed to be comfortable to wear.

Absolutely, all our products are made with 100% real human hair. We are committed to using the high quality hair to ensure a natural and genuine look.

Silk Base Hair Topper uses a simulated scalp design. The feature of this product is that it looks as real as a human scalp. Suitable for people with thinner hair. Mona Hair Topper uses Swiss base design. This product is characterized by being ultra-thin and breathable. It is suitable for people with wide hair slits and slightly thinning hair.

We will send an email to you once the order has been shipped along with your orders tracking number.

If you wish to change the shipping address after placing an order, please contact our Customer Service team at support@venusentstore.com or call us on ***-***-**** as soon as possible during the order processing stage. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Please note the processing time highlighted in red on the product page. This indicates the time required from when an order is placed until it is shipped. Processing times vary for each product based on its specifications and can range from a few business days to several weeks, depending on inventory status and restocking times. If there are any issues with your shipping information, we will contact you within 24 hours.

If your item qualifies for a refund, just contact our customer support team. Once approved, your refund will be processed back to your original payment method within 5–10 business days.

"Our return process has been streamlined so you can complete it quickly by following our return policy. If you need assistance, please don’t hesitate to contact us at support@venusentstore.com — we’re always here to help!