What is real human hair? How does it differ from Remy or Virgin hair?
👉 Our products use 100% real human hair, offering a natural look and soft texture. Virgin hair is untreated, while Remy hair is aligned to preserve cuticles — both types deliver premium quality and longer lifespan.
Can the hair be curled, straightened, or colored?
👉 Yes! Our human hair toppers can be styled with heat or dyed, just like your own hair. We recommend using low to medium heat and gentle dyes to maintain hair integrity.
Will the style hold after heat styling?
👉 Absolutely. Once styled, our toppers hold curls or straightness beautifully — especially with a little hair spray or styling mousse.
Who are hair toppers suitable for?
👉 They’re ideal for women experiencing thinning hair, receding hairlines, or simply wanting extra volume. Whether for daily wear or special occasions, they blend seamlessly with your natural hair.
What are the available topper base sizes?
👉 We currently offer 12x13cm and 15x16cm silk base options — perfect for different coverage needs. Need help choosing? Our team is happy to consult!
What are the conditions for returns or exchanges?
👉 Products must be unused, unwashed, and in original packaging. Returns should be requested within 7 days of delivery.
How long do I have to request a return?
👉 You can request a return or exchange within 7 calendar days from the date you receive your item.
Are there any return fees?
👉 Return shipping costs are the responsibility of the buyer unless the product was damaged or incorrect.
How will refunds be processed?
👉 Refunds are issued via your original payment method once we receive and inspect the returned item.
What payment methods are accepted?
👉 We accept Zelle, PayPal, bank transfers, and major credit cards. All payments are encrypted and secure.
Can I pay on delivery?
👉 Currently, we don’t offer COD for international orders. For local purchases, please contact us for options.
Is the website secure for payments?
👉 Yes! Our site uses industry-standard SSL encryption to protect your transactions and personal information.
Do you offer product warranties?
👉 Yes, we offer a limited warranty covering factory defects within 15 days of receiving your order.
What if my topper gets tangled or sheds?
👉 Minor tangling is natural for real hair. Proper care helps reduce shedding. If issues arise early, contact us and we’ll assist.
Does the shop guarantee product quality?
👉 Absolutely. Each product is carefully inspected before shipping. We stand by the authenticity and craftsmanship of our hair toppers.
How can I contact your shop?
👉 You can reach us via email at hello@venusentstore.com or WhatsApp at +84 987 918 080. We also reply via Instagram DM!
Can I get product consultation before buying?
👉 Definitely! Our team offers free one-on-one consultations to help you pick the perfect topper for your hair type and style.
How long does shipping take?
👉 Orders are processed within 1–2 business days. Shipping times vary based on location, typically 5–10 days for the U.S. and 7–15 days for international orders.
Do you offer nationwide or international delivery?
👉 Yes! We ship globally. Delivery partners include DHL, FedEx, and trusted local couriers.
Which courier services do you use?
👉 We work with top-tier couriers like DHL, FedEx, and USPS (U.S. only) to ensure reliable, fast delivery.
How can I track my order?
👉 Once shipped, you’ll receive a tracking link via email. You can also use our “Track Your Order” tool on the website anytime.